PRIVACY POLICY
Version 1.0 · Last updated March 3, 2026
PRIVACY POLICY
==============
Last Updated: March 2026
FindSparx ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the FindSparx mobile application ("App"), website, and related services (collectively, the "Service"). By using the Service, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
--------------------------
1.1. Information You Provide to Us
a) Account Information: When you register, we collect your name, email address, date of birth, gender, and password.
b) Profile Information: Photos, bio, interests, relationship preferences, education, occupation, and other details you choose to add to your profile.
c) Verification Information: Phone number, email OTP verification data, and any identity verification documents you submit.
d) Communications: Messages you send and receive through the Service, including chat messages, reports, and support requests.
e) Payment Information: When you make purchases, payment details are processed by third-party payment providers (Google Play Store, Apple App Store, Razorpay, PayPal). We do not store your full credit card or bank account numbers.
f) Survey and Feedback Data: Information you provide when responding to surveys, promotions, or feedback requests.
1.2. Information Collected Automatically
a) Device Information: Device type, operating system, unique device identifiers, device model, browser type, and app version.
b) Location Data: With your permission, we collect precise or approximate location data from your device to provide proximity-based features such as discovery and matching.
c) Usage Data: How you interact with the Service, including features used, profiles viewed, swipe activity, matches, messages sent, time spent on the App, and session frequency.
d) Log Data: IP address, access times, pages viewed, app crashes, and other system activity.
e) Cookies and Similar Technologies: We use cookies, pixels, and similar tracking technologies on our website to collect browsing data and improve your experience.
1.3. Information from Third Parties
a) Social Media Accounts: If you sign in using a third-party service (such as Google or Apple), we may receive your name, email address, and profile picture from that service.
b) App Store Data: Purchase and subscription data from Google Play Store or Apple App Store.
c) Referral Data: If you were referred by another user, we may associate your account with the referring user's referral code.
2. HOW WE USE YOUR INFORMATION
-------------------------------
We use the information we collect for the following purposes:
2.1. To Provide and Operate the Service
a) Create and manage your account.
b) Display your profile to other users.
c) Enable matching, discovery, and communication features.
d) Process location-based features such as proximity matching and location-based swipe.
e) Process transactions, subscriptions, and in-app purchases.
2.2. To Improve and Personalize the Service
a) Analyze usage patterns to improve features, performance, and user experience.
b) Personalize content and recommendations based on your preferences and activity.
c) Conduct research and analytics to understand user behavior and trends.
2.3. To Ensure Safety and Security
a) Detect, prevent, and address fraud, abuse, and unauthorized activity.
b) Moderate content and enforce our Terms and Conditions and community guidelines.
c) Verify user accounts and prevent fake or duplicate accounts.
d) Perform bio and content moderation to maintain a safe environment.
2.4. To Communicate with You
a) Send service-related notifications, including account verification, security alerts, and transaction confirmations.
b) Send push notifications about matches, messages, likes, and other activity (you can manage notification preferences in the App settings).
c) Respond to your support requests and inquiries.
d) Send promotional communications about new features, offers, or events (you can opt out at any time).
3. HOW WE SHARE YOUR INFORMATION
---------------------------------
3.1. With Other Users
a) Your profile information (name, photos, bio, age, interests, and preferences) is visible to other users of the Service.
b) If you enable the "Show Distance" feature, your approximate distance from other users may be displayed.
c) Messages you send are shared with the intended recipients.
3.2. With Service Providers
We may share your information with trusted third-party service providers who assist us in operating the Service, including:
a) Cloud hosting and storage providers.
b) Payment processors (Razorpay, PayPal, Google Play, Apple App Store).
c) Analytics and performance monitoring services.
d) Push notification delivery services (Firebase Cloud Messaging, Apple Push Notification Service).
e) Email delivery services.
f) Content moderation and safety tools.
3.3. For Legal and Safety Reasons
We may disclose your information if required to:
a) Comply with applicable laws, regulations, legal processes, or government requests.
b) Enforce our Terms and Conditions and other agreements.
c) Protect the rights, property, or safety of FindSparx, our users, or the public.
d) Detect, prevent, or address fraud, security issues, or technical problems.
3.4. Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
3.5. With Your Consent
We may share your information for other purposes with your explicit consent.
4. DATA RETENTION
-----------------
4.1. We retain your personal information for as long as your account is active or as needed to provide the Service.
4.2. If you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing our agreements).
4.3. Usage data and analytics may be retained in anonymized or aggregated form for research and improvement purposes.
4.4. Chat messages are retained while both users' accounts are active. If one user deletes their account, messages may be retained for the other user's reference.
4.5. Backup copies may persist for a limited period after deletion as part of our routine backup procedures.
5. DATA SECURITY
----------------
5.1. We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5.2. Security measures include:
a) Encryption of data in transit using TLS/SSL.
b) Secure storage of passwords using hashing algorithms.
c) Access controls and authentication for internal systems.
d) Regular security assessments and monitoring.
5.3. Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
5.4. You are responsible for maintaining the security of your account credentials and for any activity under your account.
6. YOUR RIGHTS AND CHOICES
--------------------------
6.1. Access and Update
You can access and update your profile information at any time through the App settings.
6.2. Location Data
You can enable or disable location services through your device settings. Disabling location may limit certain features such as discovery and proximity-based matching.
6.3. Push Notifications
You can manage push notification preferences in the App settings or through your device settings.
6.4. Marketing Communications
You can opt out of promotional emails by using the unsubscribe link in the email or adjusting your notification preferences.
6.5. Account Deletion
You can delete your account at any time through the App settings. Upon deletion:
a) Your profile will be removed from the Service and will no longer be visible to other users.
b) Your personal data will be deleted or anonymized in accordance with our retention policy.
c) Active subscriptions must be cancelled separately through the app store.
6.6. Data Portability
You may request a copy of your personal data in a structured, machine-readable format by contacting us.
6.7. Withdraw Consent
Where we process your data based on consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
7. CHILDREN'S PRIVACY
---------------------
7.1. The Service is not intended for individuals under the age of 18.
7.2. We do not knowingly collect personal information from anyone under 18 years of age.
7.3. If we become aware that we have collected personal information from a minor, we will take steps to delete that information promptly.
7.4. If you believe a minor has provided us with personal information, please contact us immediately.
8. COOKIES AND TRACKING TECHNOLOGIES
-------------------------------------
8.1. Our website may use cookies, web beacons, and similar technologies to:
a) Remember your preferences and settings.
b) Analyze website traffic and usage patterns.
c) Deliver relevant content and advertisements.
8.2. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
8.3. The App may use device identifiers and analytics SDKs for similar purposes.
9. THIRD-PARTY LINKS AND SERVICES
----------------------------------
9.1. The Service may contain links to third-party websites, applications, or services.
9.2. We are not responsible for the privacy practices or content of these third-party services.
9.3. We encourage you to review the privacy policies of any third-party services you access through the Service.
10. INTERNATIONAL DATA TRANSFERS
---------------------------------
10.1. Your information may be stored and processed in servers located in India or other countries where our service providers operate.
10.2. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
10.3. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.
11. ADVERTISING
---------------
11.1. The Service may display advertisements from third-party ad networks.
11.2. These ad networks may use cookies, device identifiers, and other technologies to collect information about your activity to deliver personalized ads.
11.3. We do not share your personal information (such as name or email) with advertisers. However, anonymized or aggregated data may be used for ad targeting.
11.4. You can manage ad personalization preferences through your device settings.
12. CHANGES TO THIS PRIVACY POLICY
------------------------------------
12.1. We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
12.2. The updated Privacy Policy will be posted within the App and on our website with a revised "Last Updated" date.
12.3. We will notify you of material changes through the App or via email.
12.4. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.
13. GRIEVANCE OFFICER
---------------------
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is:
Name: FindSparx Grievance Officer
Email: grievance@findsparx.com
The Grievance Officer shall address any complaints or concerns regarding the processing of personal information within 30 days of receipt.
14. CONTACT US
--------------
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@findsparx.com
App: Use the in-app support or feedback feature
---
By using FindSparx, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.